Privacy Policy

Effective Date: August 17, 2026

Last Updated: August 17, 2026

David Towing PA (“we,” “our,” or “us”) operates the website www.davidtowingpa.com (the “Site”) and provides 24/7 towing and roadside assistance services across Pennsylvania. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a service request, or contact our dispatch team.

1. Information We Collect

We collect information that you voluntarily provide to us when requesting emergency roadside assistance, requesting a quote, or contacting us:

• Contact Information: Name, telephone/mobile number, and email address.
• Service & Dispatch Details: Pickup location, vehicle location (GPS/address), drop-off destination, vehicle make/model/year, license plate, and reason for service (e.g., breakdown, accident, lockout, flat tire).
• Payment Information: Payment card details (processed securely via PCI-compliant third-party payment processors; we do not store full credit card numbers on our website).
• Automated Device Data: Browser type, IP address, operating system, and standard website usage logs collected via cookies and basic analytics tools.

2. How We Use Your Information

We use the collected information strictly for operational and service delivery purposes, including:

• Dispatching tow trucks, drivers, and roadside technicians to your exact location.
• Communicating real-time arrival estimates (ETAs), service confirmations, and status updates via phone call or SMS text message.
• Processing payments and invoicing for completed services.
• Responding to inquiries and customer service requests.
• Complying with legal obligations, municipal vehicle storage regulations, and insurance reporting requirements.

3. SMS and Mobile Messaging Compliance (A2P 10DLC / TCPA)

If you provide your mobile phone number through our website forms, phone dispatch, or click-to-call links:

• Purpose: SMS messages are used exclusively for transactional communications regarding your service request (driver assignment, location confirmation, ETA updates, and payment receipts).
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier.
• Opt-Out: You can cancel SMS notifications at any time by replying STOP to any message. For help, reply HELP or call our dispatch line.
• Strict Non-Sharing Clause: No mobile phone numbers or SMS consent/opt-in information will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We only share information in the following limited circumstances:

• Service Providers & Subcontractors: Authorized drivers, dispatch software platforms, and secure payment processors who need access to perform service-related functions on our behalf.
• Legal & Safety Requirements: Law enforcement agencies, municipal impound authorities, or emergency personnel if required by law or necessary to respond to roadside accidents and highway clearance orders.
• Insurance Companies: Providing tow receipts, damage reports, or collision release documentation upon your authorized request.

5. Cookies and Tracking Technologies

We may use cookies and basic tracking tags to analyze site traffic, improve page performance, and ensure our click-to-call buttons function properly. You can configure your browser to decline cookies, though some interactive elements of the website may not function optimally.

6. Data Security & Retention

We maintain standard technical and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain personal dispatch and billing records only as long as necessary to satisfy operational, tax, insurance, and legal requirements.

7. Children's Privacy

Our services and website are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal regulations. The updated version will be indicated by the "Last Updated" date at the top of this page.

9. Contact Information

If you have questions regarding this Privacy Policy or our data practices, contact us at:

Company Name: David Towing LLC

Website: https://www.davidtowingpa.com

Email: davidtowing1993@gmail.com

Phone: 6106714323

Location: Pennsylvania, USA