Payment & Refund Policy

Effective Date: August 17, 2026

Last Updated: August 17, 2026

This Payment & Refund Policy governs all transactions, billing terms, and refund procedures for emergency towing, vehicle recovery, and roadside assistance services provided by David Towing PA (“we,” “our,” or “us”) via our dispatch desk, mobile units, and website (www.davidtowingpa.com).

1. Payment Terms & Timing

• Due Upon Completion: Payment is due in full immediately upon completion of roadside service (jump start, tire change, lockout, fuel delivery) or upon delivery of the vehicle to its designated drop-off location.
• Direct Billing / Commercial Accounts: Direct insurance billing or commercial fleet invoicing is only permitted when authorized in advance by our dispatch office and verified with an active policy or account agreement.
• Right to Retain Possession: In accordance with Pennsylvania towing and storage facility laws (75 Pa.C.S. § 7501 et seq. / Act 110), release of a vehicle is conditioned upon payment in full for all rendered towing, recovery, labor, and accrued storage fees.

2. Accepted Forms of Payment

In compliance with Pennsylvania standards, David Towing PA accepts multiple convenient payment methods:

• Credit & Debit Cards: Major issuers (Visa, MasterCard, Discover, American Express).
• Cash: Exact cash or cash paid directly to the operator (receipt provided immediately).
• Electronic Payments: Contactless mobile card processing on-scene via secure, encrypted card readers.
• Insurance / Salvor Checks: Pre-approved corporate checks from licensed insurance carriers or auto clubs.

3. Fee Structure & Additional Charges

All service rates are calculated transparently and provided on itemized invoices:

• Base Hookup & Towed Mileage: Covers standard equipment setup and per-mile transport fees.
• Recovery / Winching Charges: Assessed for off-road extrication, ditch pull-outs, rollover uprighting, or heavy accident recovery requiring auxiliary cables, snatch blocks, or extended labor.
• Specialized Equipment Fees: Applied when dollies, go-jacks/skates, or drivetrain disconnects are mandatory for all-wheel-drive (AWD), low-clearance, or locked-wheel vehicles.
• Storage Fees: Vehicles held at our secure yard accrue daily storage fees calculated according to Pennsylvania statutory guidelines.
• Tolls & Administrative Fees: Actual bridge or highway tolls incurred during transport will be reflected on the final invoice.

4. Refund Policy

Non-Refundable Services

• Completed Services: All fees for completed tows, roadside service calls, winching operations, and equipment usage are non-refundable.
• Gone-on-Arrival (GOA) & Late Cancellations: Dispatch and trip fees assessed when a truck arrives on-scene or is cancelled en route after the 5-minute grace window are non-refundable.

Eligible Refund Adjustments

Refunds or partial credits will only be issued under the following circumstances:

1. Duplicate or Erroneous Charges: If your card or account was charged more than once or billed an amount inconsistent with the finalized, written invoice.
2. Authorized Service Cancellation: If you cancel your dispatch call within the initial 5-minute grace period before the truck arrives on scene, any pre-authorized hold will be released with zero penalty.
3. Billing Dispute Resolution: Overpayments verified through our administrative review process.

5. Dispute Resolution & Chargebacks

• Direct Review: If you believe there is an error on your bill, you must contact our billing department at (610) 671-4323 or email davidtowing1993@gmail.com within 7 business days of service.
• Itemized Receipt Requirement: An itemized, written receipt will be provided for all transactions to facilitate submission to your insurance provider or roadside reimbursement program (e.g., AAA, Geico, Progressive, State Farm).
• Chargeback Notice: Filing an unwarranted or fraudulent credit card chargeback for a legitimate, rendered towing service may result in legal collection action, recovery of administrative fees, and reporting under Pennsylvania lien statutes.

6. Refund Processing Timeline

• Approved refunds are credited directly back to the original method of payment within 3 to 5 business days, depending on your financial institution's processing schedule.
• Cash overpayments will be refunded via company check or electronic refund within 5 business days.

7. Contact Billing & Customer Support

For billing questions, receipt copies, or refund inquiries:

• Company Name: David Towing PA
• Website: https://www.davidtowingpa.com
• Billing Phone: (610) 671-4323
• Billing Email: davidtowing1993@gmail.com
• Service Area: Pennsylvania, USA