Data Retention Policy

Effective Date: August 17, 2026

Last Updated: August 17, 2026

This Data Retention Policy outlines how David Towing PA (“we,” “our,” or “us”) collects, retains, archives, and disposes of personal, operational, and financial data collected through our website (www.davidtowingpa.com), telephone dispatch systems, SMS channels, and on-scene towing operations.

1. Purpose & Scope

This policy ensures our business complies with applicable federal and Pennsylvania state laws (including tax requirements, motor vehicle storage regulations under 75 Pa.C.S., and mobile carrier messaging rules) while minimizing data privacy risks by not retaining personal data longer than operationally or legally necessary.

2. Retention Schedule by Data Category

Data CategorySpecific Data TypesRetention PeriodJustification / Legal BasisDispatch & Location RecordsCustomer name, pickup/drop-off locations, GPS logs, vehicle make/model/VIN, service logs3 YearsPennsylvania motor carrier operational compliance, dispute resolution, and insurance claim verification.SMS & Communication LogsTransactional SMS timestamps, opt-in/opt-out (STOP/HELP) records, call detail logs4 YearsTCPA / A2P 10DLC carrier compliance audit standards and telecommunications proof of consent.Billing & Financial RecordsItemized tow invoices, merchant receipts, refund logs, salvor/insurance claim payouts7 YearsIRS tax compliance, state accounting requirements, and financial audit standards.Vehicle Impound / Storage FilesCertified mail notices, lien sale filings, police tow authorizations, proof of release5 YearsCompliance with Pennsylvania statutory vehicle lien, abandoned vehicle, and salvor regulations.Web Inquiries & Quote RequestsNon-dispatched contact form submissions, general email inquiries90 DaysGeneral customer service follow-up and short-term inquiry tracking.Payment Card DataFull credit/debit card numbers, CVVs0 Days (Never Stored)PCI-DSS compliance (all transactions processed via tokenized, encrypted third-party payment gateways).

3. Secure Storage & Data Protection

• Access Control: Access to operational dispatch logs, customer phone numbers, and billing records is restricted strictly to authorized administrative and dispatch personnel with role-based credentials.
• Encryption: Electronic records, communication logs, and customer invoices are maintained on encrypted, password-protected systems.
• Physical Records: Physical dispatch tickets, paper tow slips, and vehicle release forms are kept in locked, monitored filing systems.

4. Data Disposal & Destruction Procedures

Upon reaching the end of the designated retention schedule:

• Digital Records: Electronic records, server-side form exports, and SMS logs are permanently purged and overwritten using industry-standard digital deletion methods.
• Physical Documents: Paper records containing personal identifiers, VIN numbers, or billing signatures are cross-cut shredded on-site or disposed of through certified secure destruction vendors.

5. Legal Holds & Statutory Extensions

In the event of an active insurance dispute, pending litigation, law enforcement inquiry, or open vehicle property lien, all records associated with that specific vehicle, owner, or incident are immediately placed on administrative hold and exempted from routine deletion until the legal or regulatory matter is fully resolved.

6. Customer Data Access & Deletion Requests

Customers may request verification of the personal information we hold or request the deletion of non-essential records (subject to mandatory tax, insurance, and statutory vehicle towing record retention laws):

• Company Name: David Towing PA
• Website: https://www.davidtowingpa.com
• Phone: (610) 671-4323
• Email: davidtowing1993@gmail.com
• Service Area: Pennsylvania, USA