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Cancellation Policy

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Cancellation & Refund Policy

Effective Date: August 17, 2026

Last Updated: August 17, 2026

This Cancellation & Refund Policy applies to all emergency towing, vehicle recovery, and roadside assistance services ordered through David Towing PA via our website (www.davidtowingpa.com), telephone dispatch, or text message.

1. Timely Cancellation (No Fee)

We understand that roadside situations can change quickly (e.g., your vehicle starts, or a family member arrives to assist).

  • Grace Period: You may cancel your service request with no charge or cancellation fee if you notify our dispatch team within 5 minutes of placing your service call, provided the tow truck has not arrived on scene.
  • How to Cancel: You must call our 24/7 dispatch desk immediately at (610) 671-4323. Due to the urgency of dispatch operations, cancellations sent via email or web contact forms are not accepted.

2. Standard Dispatch / En-Route Cancellation Fee

Once a tow truck, flatbed, or roadside technician is assigned and en route to your location after the grace period, significant labor, fuel, and operational scheduling costs have been incurred.

  • If you cancel after 5 minutes of dispatch while the truck is en route, you will be assessed a Standard En-Route Dispatch Fee.
  • This fee covers the operator's travel time and fuel expenses to that point.

3. Gone-on-Arrival (GOA) & On-Scene Cancellation

A Gone-on-Arrival (GOA) / Full Hookup Fee will be charged if any of the following occur:

  • The driver arrives at the specified location and you cancel the service on scene.
  • The vehicle is missing, already removed by another party, or no authorized person is present to authorize service.
  • The driver has already initiated vehicle positioning, winching, or equipment hookup.
  • The service cannot be completed due to inaccurate location details or failure to provide legal authorization/keys.

4. Scheduled & Pre-Booked Transports

For non-emergency, scheduled vehicle transports (e.g., scheduled classic car transports, shop transfers, equipment hauls):

  • Cancellations made at least 2 hours prior to the scheduled pickup time incur no fee.
  • Cancellations made within 2 hours of the scheduled window are subject to the standard dispatch cancellation charge.

5. Refund Policy

  • Completed Services: All charges for completed towing, winching, lockouts, jump-starts, tire changes, or fuel delivery services are non-refundable.
  • Overpayments & Billing Corrections: If you believe you were incorrectly billed or an administrative payment error occurred, contact our billing department within 7 business days at davidtowing1993@gmail.com or (610) 671-4323. Approved refund adjustments will be processed back to the original method of payment within 3–5 business days.

6. Contact Dispatch

To cancel a live request or inquire about an existing dispatch order: