Privacy Policy

Privacy Policy

Effective Date: August 21, 2026

MrSharkTowing ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or contact us for towing and roadside assistance services.

1. Information We Collect

We may collect the following types of information:

• Full name
• Phone number (mobile or landline)
• Email address
• Vehicle information (make, model, year, color)
• Service location (pickup and drop-off addresses)
• Payment information (processed securely by our payment processor)
• IP address and browser information for security and analytics purposes

2. How We Use Your Information

We use the information we collect to:

• Dispatch tow trucks and roadside assistance crews to your location
• Send transactional SMS notifications about your service request (dispatch confirmation, driver ETA, on-scene alerts, and service completion receipts)
• Respond to customer service inquiries
• Process payments for services rendered
• Improve our services and website functionality
• Comply with applicable legal obligations

3. SMS / Text Message Communications

If you provide your mobile phone number and provide consent to receive SMS messages, we will send you transactional updates related to your roadside assistance service request, including dispatch confirmations, driver ETA notifications, and service completion receipts.

No mobile phone numbers or SMS consent/opt-in information will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on your service activity. Standard message and data rates may apply. You may opt out at any time by replying STOP to any of our messages. For help, reply HELP or contact us at +14846827973.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• To service providers who assist in operating our dispatch and SMS communication systems under strict confidentiality agreements
• When required by law, court order, or government authority
• To protect the rights, property, or safety of our company, our customers, or the public

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to applicable legal retention requirements)
• Opt out of SMS communications at any time by replying STOP

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

MrSharkTowing
Phone: +14846827973
Email: mrsharkjrm@gmail.com
Address: 106 DeKalb St, Bridgeport, Pennsylvania, US

8. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.